Montag, 24. September 2012

ASTEROID Smart?

Parrot seems to kill support for the ASTEROID slowly...the forum moderators are not even announcing new software versions anymore. E-Mail notifications don't get sent in time and we're left here with our slowly outdating units.

THIS is what Parrot developers are doing now.

The ASTEROID Smart....a "go cry ASTEROID Classic users here is the next 550€ Car Stereo you have to buy to be happy"

Should existing ASTEROID owners get the new one? I've got a 2DIN slot in my car and would like to fill the whole space with an Android device. But Parrots idea of support and Android (the Smart ships with 2.3) just is nothing I want to deal with for my next device. I want support, documentation and hackability! If this is not given by Parrot I'm going to build my own Android Car Stereo...the Nexus 7 fits in the hole quite nice...;)

ASTEROID support by me will not be dropped in the near future, when not in my car the unit will reside indoors and be used as a home stereo.

Please comment...

eXpansys: worst ASTEROID support to talk with

eXpansys: lost the game...after a phone call with eXpansys support explaining my problems with the ASTEROID (I near to completely fixed it myself by cleaning the connector). I have been assured to be sent an E-Mail with repair-shipment-instructions until 5pm...The call has been on the day of my last post at about 2pm...and I have not received any E-Mail until today...

eXpansys: You have lost a customer! And hopefully many ASTEROID owners will follow...

Montag, 17. September 2012

Repair of my ASTEROID

Since quite some time now I'm experiencing problems with the keys and jogwheel of my ASTEROID. After sending an e-mail to Parrot support describing my problem I've been told to contact the reseller I've bought it from.
My ASTEROID device is from eXpansys. The shop that got the ASTEROID as one of the first ones in Europe in stock.
I sent an e-mail to eXpansys support and got no reply for hours (Parrot replied within minutes)...so i called eXpansys support (German landline: +49 69...). A friendly voice greeted me: "Bonjour" was the only thing I understood and after introducing myself in german she told me in english that the german support team is having lunch right now and is not available.
I've been ordered to call again in one hour...

Parrot: +1
eXpansys: -1

For the first time I had a good experience with Parrots support!

Let's see whats next..in one hour!